Research: Developments in baggage handling

Research to find technological opportunities to lower the physical strain of employees in the baggage handling process.Schiphol Airport’s baggage handling teams keep operations running smoothly, but the job isn’t easy. The work is physically demanding, repetitive, and takes a toll on employees over time. With labour shortages and evolving workforce expectations, Schiphol needed a fresh approach to improve working conditions while integrating smarter automation. With a major presentation to the Labour Inspection on the horizon, the airport needed clear, actionable insights - fast. That’s where innovation came in. Our market research uncovered practical, high-impact solutions that could transform baggage handling at Schiphol. To find the most fitting innovations, we took a deep dive into the market, combining data-driven analysis with industry expertise.